aq9 Privacy Policy

Introduction

Welcome to aq9. We operate as Bangladesh's trusted online casino and sports betting platform at https://aq9.bar. This Privacy Policy explains in detail how we collect, use, store, and protect information about you when you visit our website, create an account, or engage with any of our services — including cricket betting, live casino, slots, crash games, and other gaming products.

By accessing or using aq9's services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, you must discontinue use of our platform immediately. This policy applies to all users of aq9, including registered account holders and guest visitors browsing the site.

aq9 is committed to maintaining the trust and confidence of all players in Bangladesh. We take data privacy seriously and operate in accordance with internationally recognised data protection principles. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

Information We Collect

aq9 collects information from you in several ways — directly through account registration and gameplay, automatically through your browser and device, and in some cases through third-party service providers. Below is a breakdown of the categories of data we may collect.

Personal Identification Data

When you register an account with aq9, we collect the following personal information:

• Full name and date of birth (to verify that you are aged 21 or above)
• Email address and mobile phone number
• Residential address, city, and country (e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Government-issued identity document details for KYC verification
• Payment information, including bKash, Nagad, Rocket, Upay, or bank account details used for deposits and withdrawals

Usage and Technical Data

When you interact with the aq9 platform, we automatically collect certain technical data, including:

• IP address, device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation paths
• Game session data, including game type played, bet amounts, outcomes, and session duration
• Referral source and marketing attribution data (how you found aq9)

Communications Data

If you contact our support team, participate in surveys, or respond to promotional communications, we retain records of those interactions, including the content of messages you send to us. This helps us improve our service quality and maintain accurate records for dispute resolution.

How We Use Your Information

aq9 uses the data we collect for the following purposes, all of which are necessary to operate our platform, fulfil our obligations to players, and deliver a high-quality gaming experience:

• Account creation and management — setting up your player profile, verifying your identity, and processing bKash, Nagad, and other payment transactions
• Service delivery — enabling you to play cricket betting, live casino, slots, crash games, and all other aq9 gaming products
• Responsible gaming compliance — monitoring gameplay patterns to identify potential problem gambling behaviour and applying any self-imposed limits or exclusions
• Security and fraud prevention — detecting and preventing unauthorised access, cheating, money laundering, and other fraudulent or illegal activities
• Customer support — responding to your enquiries, resolving disputes, and providing technical assistance
• Marketing communications — sending you promotional offers, bonus announcements, and platform updates, but only where you have given consent or where permitted by applicable rules

We do not use your personal data for any automated decision-making process that produces legal or similarly significant effects on you without human review. Any significant account action triggered by automated systems is reviewed by our compliance team before being applied.

Legal Basis for Processing

aq9 processes your personal data only when there is a valid legal basis for doing so. The bases on which we rely include the following:

• Contractual necessity — processing your data is required to perform the contract we have with you as a registered player (e.g., processing deposits and withdrawals, running game sessions)
• Legitimate interests — we process certain data where it is in our legitimate business interests to do so, such as preventing fraud, improving platform security, and conducting analytics to enhance the user experience
• Consent — for marketing emails and optional communications, we rely on your explicit opt-in consent; you may withdraw this consent at any time by contacting our support team
• Legal obligation — we may be required to process and retain certain data to comply with applicable anti-money laundering (AML) rules, identity verification requirements, or other regulatory obligations

Sharing of Your Information

aq9 does not sell, rent, or trade your personal data. We may share your information in limited circumstances with trusted third parties, as described below.

Service Providers

We engage reputable third-party service providers to support our platform operations — including payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), KYC verification agencies, cloud hosting providers, and customer support tools. These providers are contractually obligated to handle your data securely and solely for the purpose of providing services to aq9.

Legal and Regulatory Authorities

We may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities where we are required to do so by law, court order, or to protect the rights, safety, and property of aq9, our players, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of aq9's business assets, your personal data may be transferred as part of that transaction. We will notify you via email or a prominent notice on our platform before your data is subject to a different privacy policy as a result of such a transfer.

Cookies and Tracking Technologies

aq9 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that help us remember your preferences, keep you signed in, and analyse how our platform is used. We use the following types of cookies:

• Essential cookies — required for the platform to function correctly; these cannot be disabled (e.g., session tokens, CSRF protection)
• Analytics cookies — help us understand how players navigate our site so we can improve performance, page layout, and game discoverability
• Preference cookies — store your language selection, display settings, and other optional personalisation choices across sessions

You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will affect the functionality of the aq9 platform and may prevent you from accessing certain features, including account login and game sessions.

Data Retention

aq9 retains your personal data for as long as your account is active or as long as is necessary to provide our services. Following account closure, we retain certain data for a minimum of five (5) years to comply with anti-money laundering obligations, financial record-keeping requirements, and to handle any post-closure disputes or legal claims.

Data collected solely for analytics or marketing purposes, where you have withdrawn consent, is deleted or anonymised within 90 days of receiving your withdrawal request. Anonymised, aggregated data (which cannot identify you) may be retained indefinitely for statistical analysis and platform improvement purposes.

Your Rights and Choices

As a player on the aq9 platform, you have the following rights with respect to your personal data. You may exercise any of these rights by contacting our support team at the email address listed in the Contact section below.

• Right of access — you may request a copy of all personal data we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete personal data
• Right to erasure — in certain circumstances you may request that we delete your personal data (the 'right to be forgotten'), subject to our legal obligations to retain certain records
• Right to restrict processing — you may ask us to limit how we use your data in certain circumstances, for example while a dispute is under review
• Right to data portability — you may request that we provide your data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider
• Right to withdraw consent — where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing

We will respond to all verified data rights requests within 30 days of receipt. In complex cases this period may be extended by up to an additional 60 days, in which case we will inform you of the extension and the reason for it.

Data Security

aq9 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure data storage with restricted access controls, regular security audits and penetration testing, and staff training on data handling best practices.

While we take every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay and take immediate remedial action.

Children and Minors

aq9 is strictly an adult-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If you are under 21, you are not permitted to register, deposit funds, or participate in any gaming activity on the aq9 platform.

If we discover that we have inadvertently collected data from a person under 21, we will delete that data immediately and close the associated account. If you are a parent or guardian and believe your child has registered on aq9, please contact us immediately at [email protected] so we can take prompt action.

Third-Party Links and Services

The aq9 platform may reference third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, and others. These providers operate their own platforms and privacy practices. aq9 is not responsible for the privacy practices or content of any third-party service. We encourage you to review the privacy policies of any third-party providers whose games or services you use through our platform.

Changes to This Privacy Policy

aq9 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the effective date shown at the top of this document and, where appropriate, notify registered players via email or through a prominent notice on the platform prior to the changes taking effect.

Your continued use of the aq9 platform after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the revised policy, you must stop using the platform and may request account closure by contacting our support team.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way aq9 handles your personal data, please contact our dedicated data privacy support team. We aim to acknowledge all enquiries within 2 business days and resolve them fully within 30 days.

Email: [email protected] (plain text — not a clickable link)